3D Printer Repair & Servicing

3D Printing is a lot of fun, except when it isnt… Is your 3D Printer causing problems?
You may have read the documentation & looked on the forums, but still can’t find a solution?

Please give us a call, we will be happy to assist.

We can help you get the best 3d print possible out of a wide range of 3D Printers.

Brands

We repair & service most 3d printer models made by

Wanhao – i3 D4 etc

Up – plus, mini, box

Creatbot – dm, dx etc

Makerbot Replicator 2, 2x etc

Flashforge

Dremel

Mbot – Grid etc

i3 prusa reprap clones

XYZ Da Vinci (part availability limited as NZ distributor has exited business)

We are experts in repairing 3D Printers of all the brands we sell, & most of the popular ones, as well as clones of the popular ones!

So even if your brand & model is not on the list, we can usually help you.

3D Printer Faults:
We can fix most of the common 3d printer faults:
  • 3D Printer head Clogging, extruder filament jamming, air printing
  • Prints not sticking to the build plate, rafts peeling off.
  • Print too Stringy or too many blobs
  • Ripples or Cracks on the surface, poor layer adhesion
  • Support material too hard to remove
  • Poor performance on different layer heights or speeds restricting use only on a few settings
  • Very Noisy 3d printer with grinding, screeching & rumbling noises while 3d printing
  • Garbled 3D Print, the printer extrudes random plastic out
  • We also offer custom profile generation & advice best print settings for your materials.

If youve noticed your printer doesnt generate the quality of 3d prints it used to before, it might need a little service.
In most cases servicing alone takes away most of the problems with a 3d print.

Using our repair service indicates you have read, understood & agree with the terms & conditions on this page.

How we repair 3D Printers:

You can drop off or ship the 3d printer to us. We will repair or service it as per our discussion with you.
You can rest assured there will be no surprise bills.

Unlike some companies, we wont replace every component without your permission & then send you an invoice that costs more than a new printer!
Whenever possible we like to ‘repair’ things & save you the cost.
Throwing things away & plugging new things in is the easy option, but that can be very expensive.
We want to minimise your expense, so we only recommend new parts when genuinely needed.

Kindly note that due to the vast range of parts that some companies do not easily supply here in New Zealand, part availability & wait times are out of our control.
If you have acquired a part yourself, we can help you with installing it.

Some brands do not support external 3d print repair agents & do not supply their genuine parts.
For such models, we have no option but to buy generic parts, once we have discussed this with you.
Otherwise you are welcome to approach the companies internal repair service directly.
Any charges applicable would still be payable.

Our Charges for 3D Printer Servicing & Repair:

We would be happy for you to courier the 3d printer over.
We welcome you to come drop off the printer, however we do not currently offer a ‘repair while you wait’ service.

The assessment fee is $60+gst *, which is waived off if you accept the quote.
If the fault is so minor that it is fixed in the process of assessment itself, then that is done for you in the assessment process itself at no extra cost!
You just owe us the above fee & you have a working 3D Printer.
Any additional servicing/repair is done at $60+gst per hour *, with a minimum charge of 1hr.
This means you will usually pay us at least $60+gst when you send the printer over, plus any shipping fees etc.

Please note that the costs above are subject to change without notice.
If we have explicitly quoted a different rate to you prior to starting the repair process, we will honour that rate.
Any conditions that have been specifically discussed supersede these general conditions, however anything not specifically mentioned will be as per the applicable conditions here.

If the printer has serious faults & is deemed uneconomical to repair, we will offer you the option of buying another printer from us.
If you do go ahead with that, we will waive off the above quote fee.

We usually take 1-2 days for the quote stage, & the parts may take a couple of days for delivery from the distributor if they are in stock.
If they are not in stock, there can be a wait.
We will keep you informed at every stage of the process

We use genuine spares for certain brands whenever we deem that appropriate, unless better options are available from other sources.
In some cases, clones do not come with authorised spares so the correct matching ones from any brand is bought.
In cases where parts may not be available, or faulty parts are generic components such as sdcards/usb drives, wires, connectors etc then we use generic parts.
Those are sourced from standard electronics suppliers.

If you supply us parts, they are not covered by warranty. We also dont take responsiblity for them being compatible or working correctly.
We will still do the repair for you but no warranty on parts or labour shall apply.

Warranty on parts & labour

In most cases, we warrant the repair for 3 months, but if the problem re-occurs due to a different issue being the cause, that is not covered.
That will be a separate issue & will be charged for separately.
In some cases, for eg when replacement parts are supplied to us rather than sourced by us, we may not be able to offer warranty as we have no indication on the replacement parts we were supplied.

If an issue is found that we deem unrelated to the fault fixed, it will be a separate repair.
Even if the symptoms of the fault are the same, but the cause is different, warranty will not cover it.

If we deem the re-occurrence of the problem to be due to incorrect use, misuse, abuse or excessive wear & tear after repair, the warranty does not cover it.
For eg, if we replace the nozzle, & then find that a new one is needed in 3 months because of clear signs of wear & tear, that is not covered by warranty.

If we find that the printers were poorly calibrated & completely misaligned, then that is poor operating practice.
Our warranty does not cover any faults caused by incorrect use of the 3d printer.

Not all printers support all materials out of the box.
For eg, Some materials may damage the machine, or cause the extruder to jam, or cause a nozzle choke.
In such cases, after we fix it, if the same was caused by repeating the process, the warranty does not cover it.

Most common 3d printers are desktop grade home office class devices. Any ‘commercial use’ voids warranty as these devices are not meant for such heavy use.
Of course the more industrial grade devices are ok for such use, & we look at them on a case by case basis.
Attempting to fix the problem without first consulting us also voids warranty immediately.

We work in a fair gentlemans way in all matters of business & request the same in good faith from our clients.

Return Courier Charges

You are welcome to pickup the printer, please phone us to ensure it is ready for you.

We can also courier it back to you for a nominal fee. The costs can vary for very large or small machines, however for most common 3D printers, the estimates are usually (excl gst) :
$10 Auckland wide
$20 North Island
$30 South Island
Extra $6 for Rural Delivery

Shipping can sometimes cause calibration & levelling to change due to external forces, despite us doing it here.
If that is a concern, we welcome you to come pickup the printer.
Otherwise it is usually a very simple procedure to level the 3D printer bed upon receiving it.

Please feel free to phone us if you have any further questions.